Frequently Asked Questions
Everything you need to know about your JayCutler experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping times vary by location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start a request for a refund or an exchange.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel is designed for an athletic fit; if you prefer a looser feel, we recommend sizing up.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
How should I care for my JayCutler apparel?
To maintain the quality of the fabric and print, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low heat.